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Multi-rater or 360-degree feedback processes
Once an organization develops competencies, it is important to progress to the next step of providing a user-friendly way to measure these competencies and provide feedback. Competencies lose their impact without a measurement and feedback process.
Building on established psychometric principles, we will work in partnership with your organizations to design and deliver a multi-rater or 360-degree feedback tool designed to meet your specific needs. Multi-rater feedback questionnaires typically include multiple items to comprehensively measure each competency (including underlying dimensions). Raters typically include self, line manager, direct reports, peers and possibly former line manager(s) and customers. We recommend including an open-ended narrative section to capture additional comments that can be utilized to provide context and enrich the developmental feedback.
These multi-rater processes result in a graphic competency profile highlighting an individual's strengths, areas for development and priorities for development. We recommend that trained internal or external professionals interpret and deliver the feedback to maximize the development value and impact to the individual. During feedback sessions, development needs should be prioritized and subsequently, integrated into an individual's personal development plan.
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